14.2.14

Marketing mix: Promotion


One of elements of marketing mix is promotion. The rest is product, price and place. Producers have to consider all of elements of marketing mix to meet business objectives. One element strengthens each other. Promotion makes consumers know about the products whether goods or services. Promotion also concerns to the existing product when it enters new market. Promotion also applies to the new product to be sold whether in the existing market or new market.

There are some forms of promotion.
a. Advertisement
b. Promotion
c. Personal selling
d. Public relation
e. Customer service

There are some aims of promotion.
a. To increase sales of existing product
b. To increase market share of existing product
c. To introduce the new product to the existing market
d. To expand the new product to the new market
e. To accrue either product or company image
f. To accrue profit

Explanation.

a. Advertisement

There are some processes of advertising.
1. Set objective
2. Determine the advertising budget
3. Determine the campaign activity
4. Determine the media of advertising
5. Evaluate the effectiveness of advertising

There are some types of advertising.
1. Informative advertising
The main objective of this advertisement is giving full information about the product.
2. Persuasive advertising
The main objective of this advertisement is persuading either consumers or target audiences to buy the product. Target audience is people who are proposed to buy the product.

There is one model that is called AIDA Model to promote product. AIDA Model is abbreviation of Attention, Interest, Desire and Action.
1. Attention. How to make consumers aware with the product.
2. Interest. How to make consumers interested with the product.
3. Desire. How to make consumers want to buy the product.
4. Action. How to make consumers have bought the product.

Producers have to pay attention with the media that is used. Every advertising media has both advantages and disadvantages. Producers have to concern with the objective of advertising. Here some of media advertising.
1. Television
2. Radio
3. Newspaper
4. Leaflet
5. Internet
6. Poster
7. Neon light

b. Promotion

There are some types of promotion.
1. Price reduction. Consumers have discount for the next product that they buy. Seller might give 50% discount for the second good that consumers buy.
2. Gift. Consumers need to collect the coupon and then exchange to get present from the seller.
3. Competition. Seller gives present to the consumers by following competition. Consumers might get present if they win.
4. Point of sales display and demonstration. Company chooses certain shops to sell its product. Apple has AppStore to be place to sell its product.
5. After-sales service. It occurred sometime when costumers bought product but then they were unsatisfied with the product whether it was broken or different sort. If the product is broken consumer needs to go to shop and repairs the product. It is no cost for consumer. When the product is distinction with what consumer ordered than it needs to be exchanged.
6. Free sample. Producer when launch new product will give to consumer to try the new product. Might be in the market and usually for daily product such as drink, bread and etc.

c. Personal selling

At most company sells product based on its expectation. It happened when Cigarette Company sent ‘sales promotion girl’ directly to consumers to persuade them buy cigarette. Insurance company does also by sending ‘person’ to give explanation to consumers both other companies and individual.

d. Public relation

The objective is making good image of company in consumers mind. In practise public relation is giving sponsorship to particular events such as cigarette company supports sport events to shape image that cigarette company care to human health.

e. Customer service

Customer service could be done in some ways such as
a. Giving advice to consumers based on their need
b. Giving free sending service to consumers
c. Giving credit facilities to consumers so hopefully every consumer can afford it.
d. Giving after-sales service if there is imperfect product

14.11.13


What does business do to get its objectives?


A business combines factors of production to create products either good or service. Surely a business needs factors of production such as land, labour, capital and enterprise. Some objectives depend on some circumstances. Private sector or public sector has different objective due to profit motive. Public sector is a business that it is owned and run by government. Private sector is a business owned and controlled by people or group of people. Public sector provides services or goods to people that have paid taxes to government. Services are provided by government such as education, healthcare, defence, water supply and electricity supply. Companies which are running these businesses have less motive profit. Government provides also goods such as fuel, gas and various public infrastructures.

Private sector runs with profit motive by giving excellent services or high quality goods to customers. Some objectives of private sector business are:

Profit maximisation
This is happening when greatest different between costs of production with revenues that company get. Profits are needed to cover cost of production, to pay dividend for shareholders and to grow the company. Company has to consider long-term profit than short-term profit. By using promotional pricing strategy will benefit to get rid stock unsold but reduce profit.  

Profit satisfying
Sole traders might satisfy at certain level of revenue. After they satisfied, they will use their time for luxury activity. Shareholders as the owner of limited company both private limited company and public limited company will be satisfied as high as dividend given to them.

Growth
After company has operated for some years, strengthening capital and has experienced much, might become consideration to expand the business. Company can build new branch or add capacity the current company by increasing its capacity of production. It is called internal growth. When company is taking over or merging other company to expand the business, it is called external growth. Economic circumstance is in booming will boost business grow faster.

Survival
The main objective for a new business is survival. Company can use penetration pricing strategy to attract customers by lowering price than competitors’ price. The consequence is getting lower profit. After certain market share is aimed, producer can increase price of the product. Economic circumstance is recession suffering business to compete each other. Next year might be better for a business so that can grow again.

Maximisation of shares value
Public limited company is listed to National Stock Exchange. Shares of plc are easily to sell to other people. Shareholders are expecting high dividend and hoping gain from the initial shares’ price. A business has to maintain its performances due to give high dividend to shareholders.

Corporate Social Responsibility
Nowadays are common for businesses to allocate some money from their profit as a part of responsibility activity to society, employees and environment. Business also gets recognition from society by holding this activity


Limited company is divided into a private limited company and a public limited company. These companies are having limited liability due to have separate legal identity. Sole trader and partnership have unlimited liability. Private limited company and public limited company both sell shares to people. 

Private limited company sells shares to families, friends and relatives. In UK private limited company is abbreviated as ltd. or limited. For an example Virgin Air ltd. means that this company is formed as private limited company. Some advantages of this company are shareholders who have limited liability, the business has ability to expand its business due to additional capital from selling shares and the business can hire expert people to improve business’ performances also.

Private limited company has some drawbacks that are shareholders need to get agreement from other shareholders if they want to sell their shares, business needs to fulfil many legal requirement needed, business might face disagreement among shareholders and business’ profits are distributed among shareholders.

Public limited company is business when it sells shares to general public by listing in National Stock Exchange. In UK its abbreviation is plc. There are some advantages from this business such as shareholders that have limited liability, additional capital to expand the business, shareholders can easily sell their shares to public and more transparency needs to maintain shares price. Shareholders get dividend-right and opportunity to gain for selling price shares.

Public limited company also has some drawbacks such as shares’ price is sensitive to external issue rather than company’s performance, less secrecy due to company must report to general public for its financial statement, otherwise shareholders may lose their money of share price fluctuation.

12.11.13

Marketing mix: price



In businesses are well known that there are six pricing strategies applied. A business might use all pricing strategies by considering usefulness of each pricing strategies. Let us discuss them one by one.

Cost-plus pricing
Price of product is determined by calculating cost of production each item and added with percentage of profit expected. Example: cost of production for making 100 chocolate bars is $100. Producer expects to get 10%. Calculating the selling price each chocolate bar! By using formula “cost of production divided by total production times 10%” will be get selling price of the product is $1.1.

Penetration pricing
Penetration pricing is used when the new product tries to enter market. The price is set lower than competitors’ price. Example: existing products are sold at average price of $10-$12. By using penetration pricing, new product is sold at $8. The lower price wishes attracting consumers’ attention to buy this product.

Price skimming
Opposite of penetration pricing, producer is charging higher price than competitors’ brands due to novelty factor. This product is new invention in the certain industry. Example: iPad’s Apple is new invention in gadget industry. Cost of this product is only $10 but the selling price is $400. There are no competitors for this product at the time.

Competitive pricing
Price of product is set in line or just lower than existing products. Example: the new product by using penetration pricing could use “competitive pricing” after has certain market share that has been expected. Product by using price skimming will being consider to lower its price due to there are many new competitors are entering market. To maintain exists consumers that already loyal.

Promotional pricing
Price of the product is set lower than competitors’ price for short time. Example: to sell unsold product, producers use this pricing strategy to get rid stock. Producer gives 50% discount for two days only or by giving promotion “buy two, get one free”.

Psychological pricing
Producer is charging unique price to make consumer attracted. The price can be higher or lower than competitors’ price. Higher price will reflect as a status symbol for high income consumer. Lower price in daily product will reflect value-money for consumers. Producer can also use $99 than $100 to charge product price.

Deky Suprianto,
Teaching materials for 8 graders in Business Studies at Tunas Bangsa School.

2.11.13


There are some forms of organisation in businesses. Firstly, form of business organisation is sole trader. This company is owned and controlled only by one person. This is common businesses in all over countries in the world. In developing countries such as Indonesia there are many companies formed sole trader. Some advantages of sole trader become most consideration why people are choosing this business. That are easy setting up the business due to few legal requirement even in Indonesia there is legal requirement to build the business but practically person who wants to set up this business does not fulfil the government’s legal requirement. Another advantages are the owner becomes the only boss, keeping all the profit that company got, owner decides work-time or holiday and policy for company also secrecy of the business.

Some disadvantages are most likely for big-size business such as national or multinational businesses choosing another form rather than sole trader. That are unlimited liability because there is no separated legal identity, there is no person to discuss with and there is limited capital to expand the business so that a company remains small-size.



Secondly, form of business organisation is partnership. Definitely partnership is a group or association of people consist of 2 to 20 people which own and control the business. Some advantages of partnership are more capital to invest, sharing skill to run and expand the business, there is much more motivation among the partners to show their performances and few legal requirements. Partnership also has disadvantages such as sole trader that has unlimited liability. Another disadvantage are the owners have to share profit, to become barrier among the owners to run business if there is disagreement, dishonest might rise among the owners and less secrecy rather than sole trader.                

Sole trader and partnership have unlimited liability that means the owner must responsible with the debt that company has even to sell their personal possession to pay all the company’s liabilities. In law there is no separated legal identity between the owner and the company.

An example case is Gita as an entrepreneur has shoe-shop. Name of her company is Gita Shop. Gita was built her company since she was in college on 2010. She was taking design major in her university. Her company is expressing her potential and skill. Her company is growing a day to day so that Gita needs more capital and partner to discuss with her. Finally, Gita has agreed with Wirjawan that graduated from accountancy major. They are now becoming partner and the shop is already becoming partnership. They share responsibility to run the shop. They also share capital, risk and profit. Gita always discusses with Wirjawan every decision related the company. Their company is growing and expanding to add other branches.

To be continued for another forms of business organisation such as limited company, co-operative, franchise and joint venture.

Written in Batara 3 Compex B 76, Kubu Raya, West Kalimantan Province.
Deky Suprianto

5.10.13

Happy Teacher's Day



This written is dedicated for people who call their name is TEACHER.

I could not imagine when I was child my parent did not send me to school for learning. I might be a bagger or be a farmer because I was born in village? Or I already married with three children because as a villager I would think that children are asset for me to protect me when I am getting old.

These questions make me realise and proud to all my teachers in my life, especially my primary teachers. I still remember their name even to figure out their face at the time. First teacher in my life was Ibu Siti when I was one grader. One day she gave homework to one grader. That was to write down our full name as many as ten times. Unfortunately I could not finish my job. So she wrote for me my name based on her imagination. I have had name Deccy Supriyanto that I was using up to sixth grade. Finally before I registered for National Examination, my sixth grade teacher was correcting my name based on certificate of birth. My correct name is Deky Suprianto. This incident is not making me less proud to Ibu Siti. You were the first person to recognising me sentence
“Ini Ibu Budi”
“Ini Bapak Budi”
“...............”
You may guess the next sentences are about Budi’s family. That sentences are still using for one grader nowadays? I do not know. Primary teacher should answer this question. Pak Rali, Ibu Parni, Ibu Indri, Ibu Diah, Ibu Isworo respectively all my primary teacher second grade until sixth grade. I am proud of you Ibu and Bapak Guru.

Amazingly teacher is my profession now. After graduated from education major, to be a teacher is my choice. Teacher is not second choice after I have been rejected in other professions. In the past teacher was the second or third choice after rejected in other places. But nowadays teacher is the first choice after government gave incentive for certified teacher.

Teacher, we should remember that in the past you insisted to government to increase your welfare. You blamed that because of salary was not sufficient you could not give your best to your students. But after government gave good salary, you get also regional incentive and certified teachers get certified incentive, you still cannot increase your performance to increasing students’ achievement. Your welfare just makes congestion in the street with your new car. This has to be question for us as a teacher.  

As a teacher we shall remember the story after Japan lost in second world-war. Japan’s emperor was looking for the rest teacher to start build his country. He did not ask how many doctors or engineers or entrepreneurs still alive but he asked how many teachers still alive. So be proud to our teacher and be proud because we are teacher.

1.9.13

The market and marketing


What is market?

Market is where consumers exchange their money to products. Market not only can be referring to place but also the way consumers make agreement with sellers. When talking about the place, market occurs in traditional market or modern market such as mini market, department store, super market etc. The way consumer exchange money to product can be done by telephone by calling or send message and by internet services such as online shop. Nowadays, there are increasing transactions done by internet as well as increasing of smart phone users connected by internet or more easily internet access for consumers.

Product orientation vs. market orientation

There are two ways for producer making the product. Firstly, producer directly creates the product and sells to consumer. It is called as product-orientation. Secondly, producer does market research to find consumer requirement and creates product. It is called as market-orientation. When producer does market research means that product will be created fulfil consumer’s want and need. Without doing market research producer might fail to satisfy consumer’s want and need due to consumer’s taste has been changing. Market research gives producer opportunity to be more successful.

Niche market and mass market

There are two types of product offered by producer to consumer. Niche market is small sales of product and more specialised. This product has small market share due to small of sales in certain industry. Sometimes this product is created for consumer who has special requirement that distinctive from general consumer. Lamborghini is one of example of niche market in car industry. Opposite niche market is mass market. When product has large number of sales and more generalised it is mass market. Meaning product has big market share in certain industry and appointed to all consumers. Toyota can be used for mass market due to almost of its car reachable for general customers.
  
Market share

Percentage of sales holds by one brand in certain industry is market share. For example car industry in Indonesia on 2012, Toyota has market share 25%, Daihatsu has market share 20%, Nissan has market share 15%, Suzuki has market share15%, Honda has market share 20% and the rest hold by another brand such as Ford, BMW, etc. If on 2012 car industry in Indonesia has succeeded selling for 1 million car meaning Toyota has sold 250.000 cars a year and became market leader

Market segmentation

Every product creates by different objective based on consumers’ needs and wants. Meanwhile producer has to divide up consumer who has similar need and characteristic. There are six ways to segmenting consumers:
  • By income/social status
  • By region
  • By gender
  • By age
  • By lifestyle
  • By use of product

What is marketing?

Marketing is activity held by producer to sell product to consumer. That is, making budget plan to satisfy current consumers’ want and predict future consumers’ want. There are four factors in marketing that is called by marketing mix. That is, product, price, promotion and place.

Marketing department

There are four departments in marketing division.
  • SalesSales department has responsibility to set up target of sales.
  • Research and developmentThis department has job to do research for predicting future consumers’ requirement.
  • PromotionThis department ensure that strategy has been applying increase product selling. For example by strategy buy 1 get 2.
  • DistributionBy distributing in the right place of product makes customer more easily to obtain product.

Function of marketing

There are some functions of marketing:
  • Helping to create profit
  • Fulfilling current consumers’ requirement
  • Predicting future consumers’ requirement
  • Providing product to customers

Marketing objectives

What is the different between function of marketing and marketing objectives? That is:
  • Increasing sales to obtain more profit
  • Increasing market share of product
  • Maintaining market share of product
  • Developing new market of product
  • Creating market share of new product 
  • Increasing brand image of product


Reference: Karen Borrington and Peter Stimpson, IGCSE Business Studies third edition

Deky Suprianto
Kubu Raya, August 31, 2013

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